Terms and Conditions

1. Who you are contracting with

HeadwayApps is a trading name of Softway Solutions S.R.L., a company registered in Romania (trade register number RO48862248, VAT/CUI RO48862248), with its registered office at Nicolae Filipescu 53-55, 4th Floor, Room 6, Bucharest. In these terms, “we”, “us”, and “HeadwayApps” mean Softway Solutions S.R.L., and “you” means the person or organisation using our website or products.

You can reach us at [email protected] for anything covered by this document.

2. What these terms apply to

These terms apply to this website and to the products we operate: FileDrop, ActiveMerge, VideoSnack, Verifence, DocsJam, Snackit, resume.hr, and SAVE2. Individual products may add their own product-specific terms; where a product term conflicts with these terms, the product term wins for that product.

By creating an account, buying a plan, or otherwise using the services, you accept these terms. If you do not accept them, do not use the services.

3. Accounts

You need an account to use most of our products. You are responsible for keeping your credentials secure and for everything done through your account. Tell us promptly if you believe your account has been accessed without your permission.

You must be at least 16 years old, or the age of digital consent where you live, to hold an account. Our services are built for business use and are not directed at children.

4. Plans, lifetime access, and licences

We sell subscription plans and, for some offers, one-time “lifetime” purchases. A lifetime purchase gives you access to the plan tier you bought, including future updates to that tier, for as long as we operate the product. It is not a promise that any product will be operated indefinitely, and it does not include tiers or separate products you did not buy.

We grant you a non-exclusive, non-transferable, revocable licence to use the services for your own business purposes. Licence keys are issued to you and may not be resold, shared publicly, or transferred without our written agreement.

If we discontinue a product, we will give reasonable notice and, where practical, an export path for your data. Where a lifetime purchase is ended early by us for reasons other than your breach of these terms, we will offer a fair remedy, such as a pro-rated refund or access to a comparable product.

5. AI credits

Some products include a monthly allocation of AI credits. Credits cover the cost of generating documents, transcripts, summaries, and similar AI output. Unless a product says otherwise, monthly credits reset at the start of each billing period and do not roll over. If you use up your allocation, you can buy additional credits inside the app. Purchased credit packs are consumed after your monthly allocation.

6. Prices, payment, and taxes

Prices are shown on the relevant product or offer page and are quoted in the currency displayed at checkout. Payments are processed by Stripe; we do not receive or store your full card details. You are responsible for any taxes that apply to you, and VAT is added at checkout where the law requires it.

Subscription plans renew automatically at the interval you chose until you cancel. Cancellation takes effect at the end of the paid period, and you keep access until then.

7. Refunds and your right of withdrawal

We offer a 30-day money-back guarantee on stack purchases and on plan purchases made directly from us. Email [email protected] within 30 days of purchase and we will refund you in full.

If you are a consumer in the EU, you also have a statutory 14-day right of withdrawal for distance contracts. Because our services are digital content supplied immediately, you agree at checkout that supply begins right away and that you lose the statutory withdrawal right once supply has begun. Our 30-day guarantee above is offered on top of, and is more generous than, that statutory right.

8. Acceptable use

You agree not to use the services to:

• break the law, infringe someone else's rights, or send unsolicited bulk email;
• upload malware, or content you have no right to upload;
• probe, overload, or interfere with our infrastructure, or circumvent rate limits, credit allocations, or access controls;
• resell or white-label the services as your own product without a written agreement with us;
• use automated output in a way that misleads people about its origin where the law requires disclosure.

We may suspend or close an account that breaches this section. Where the breach is fixable and not urgent, we will contact you first.

9. Your content

You keep all rights to the files, data, templates, and other content you put into the services. You grant us a limited licence to host, process, and transmit that content only as needed to run the services for you — for example, to generate a document from your template or to produce a transcript from a video you submit.

You are responsible for having the rights to the content you submit and for making sure your use of the services complies with any obligations you owe to your own customers. Where we process personal data on your behalf, our Privacy Policy explains how.

10. Our intellectual property

The services, our software, branding, and site content belong to us or our licensors. Nothing in these terms transfers ownership of them to you. Output you generate with the services is yours, subject to your compliance with these terms.

11. Third-party services

Some products connect to services run by others — Google Workspace, Zapier, Make, Airtable, YouTube, payment providers, and similar. Your use of those services is governed by their terms, not ours, and we are not responsible for their availability or behaviour. Our use of Google user data is described in the Google Disclosure.

12. Availability and support

We work to keep the services available and to fix problems quickly, but we do not commit to a specific uptime level unless we have agreed one with you in writing. We may take services offline for maintenance, and we will try to schedule planned downtime outside busy hours. Support is provided by email at [email protected].

13. Disclaimers

Beyond the warranties that the law gives you and that cannot be excluded, the services are provided “as is”. We do not warrant that they will be uninterrupted or error-free, or that AI-generated output will be accurate or fit for a particular purpose. Review AI output before you rely on it, especially in documents that carry legal or financial weight.

14. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under applicable law — including the statutory rights of consumers.

Subject to that, we are not liable for indirect or consequential loss, lost profits, lost revenue, or lost data, and our total liability arising out of or in connection with the services is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

15. Suspension and termination

You may stop using the services and close your account at any time. We may suspend or end your access if you materially breach these terms, if we are required to by law, or if continuing would expose us or other customers to risk. If we end your access without cause, we will refund the unused portion of what you paid.

16. Changes to these terms

We may update these terms as the products and the law change. If a change materially affects your rights, we will tell you by email or in the app before it takes effect. Continuing to use the services after a change means you accept the updated terms.

17. Governing law and disputes

These terms are governed by Romanian law, and the courts of Romania have jurisdiction. If you are a consumer, this does not remove the protection of the mandatory law of the country where you live, and you may bring proceedings in your local courts.

Consumers in the EU can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. We would rather sort things out directly — email us first and we will try to resolve it.

18. Contact

Softway Solutions S.R.L., Nicolae Filipescu 53-55, 4th Floor, Room 6, Bucharest, Romania. Email:[email protected].